Jaipur Handicraft Exports
$350K Indian handicraft exporter stuck in a revenue plateau with 20+ weekly quote requests managed across WhatsApp, email, and memory — average response time 4 days, buyers regularly going cold.
4x
Faster Quote Response
What was holding them back
Jaipur Handicraft Exports was receiving 20+ buyer quote requests per week — through WhatsApp, email, and trade show business cards. There was no central system. The export manager kept track in his head and a spreadsheet he checked inconsistently. Response time averaged 4 days. Buyers who did not hear back in 48 hours went elsewhere. The company was doing $350K per year in exports and had been stuck at that number for two years.
How Poly9 helped
The team consolidated all buyer inquiries into Poly9's Buyer CRM, creating a single view of every open quote request regardless of how it arrived. They built digital collections for their top product categories — home decor, blue pottery, block print textiles — so buyers could browse and pre-select before sending a quote request. Response time dropped to same-day. Follow-up became systematic, not accidental.
Buyer CRM consolidating WhatsApp, email, and trade show inquiries
Digital collections for home decor, pottery, and textile product lines
Systematic follow-up replacing ad hoc WhatsApp reminders
Quote pipeline visibility across all active buyer conversations
Measurable impact
4x
Faster quote response time
2.1x
Quote-to-order conversion rate
0
Inquiries lost to WhatsApp burial
$520K
Annual export revenue after 12 months
“I had 20 open quotes and could not name 10 of them. Now I open my laptop and I see every buyer, where they are in the conversation, and what they last asked for. We have not missed a follow-up since.”
Export Manager
Export Manager, Jaipur Handicraft Exports
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